100% SECURE TRANSACTIONS

FREE SHIPPING ON ORDERS OVER $60 TO ANYWHERE IN AUS

SUBSCRIBE FOR A 10% DISCOUNT


DECAF ESPRESSO SUBSCRIPTION
$15.00 AUD$13.50 AUD

Frequently Asked Questions

HOW MUCH COFFEE AND HOW OFTEN? 

CAN I GET MY COFFEE GROUND

Yes, we grind coffee to the perfect consistency to suit your selected brew method. Please indicate on the drop down menu ‘grind setting’ after you select the weight.

CHANGES TO A SUBSCRIPTION 

You can make changes to your subscription by logging into your account at any time, including frequency, size, coffee selection or grind type.

CHANGES TO AN ORDER

I made a mistake on my order what do I do? Provided the order has not yet been dispatched, we can make a change for you. Please email roastery@blackstarcoffee.com.au or call 07 3217 2323 - we try to answer calls quickly however roasting machines are loud and if we are roasting we may have to call you back, please leave a detailed message, thanks for understanding.

TRACKING YOUR ORDER

If you are looking at tracking your order, keep an eye for the tracking email that gets sent when the order is dispatched, which links to tracking on Shippit. Some delays are unavoidable but if your order is more than 3 days past expected delivery please email roastery@blackstarcoffee.com.au so we can assist you.

LATE ORDERS

We have reached out to both Australia Post and our Courier Networks, currently the delays are due to several reasons such as increased volumes and social distancing rules at sorting facilities, as well as a large part of plane network grounded and most freight traveling via road with checkpoints between state borders. Unfortunately during the COVID 19 situation we may experience delays out of our control.

RETURNS

To assist our team in providing you with a speedy resolution, please include photos and/or a short video demonstrating the damage or fault with your product. Email information to roastery@blackstarcoffee.com.au